FLSSH Prestige Loos Ltd | Effective: 1 January 2026
This Privacy Policy explains how FLSSH Prestige Loos Ltd (“FLSSH”, “we”, “us”, “our”) collects, uses, stores, and protects personal information in accordance with the New Zealand Privacy Act 2020.
This policy applies to our websites, services, and all interactions with customers, suppliers, and members of the public.
We may collect personal information depending on how you interact with us.
Customer and booking information may include your name, company name, job title, phone number, email address, billing address, service address, booking details, hire dates, unit types, servicing requirements, and communications with us.
Site and servicing information may include site location details, access instructions, site contact details, delivery notes, servicing logs, pump-out volumes, job notes, and photographs provided by you or taken for operational, safety, or damage reporting purposes.
Payment and account information may include invoices, payment records, transaction references, and account history. We do not intentionally collect or store full credit card details.
Website and digital information may include IP address, browser type, device information, pages visited, referral sources, and usage data collected through cookies or similar technologies.
Recruitment information, if you apply for a role with us, may include your CV, work history, referees, and related communications.
We only collect personal information that is necessary for our business activities.
We collect personal information when you contact us by phone, email, website forms, social media, or in person; request a quote; make a booking; set up a trade account; engage us for delivery, servicing, or pump-outs; visit our website; or interact with our marketing.
In most cases, we collect information directly from you. In some situations, we may receive information from third parties such as employers, site managers, event organisers, or referrers where appropriate.
We collect and use personal information to provide quotes, manage bookings, deliver and service hire units, carry out pump-outs and waste removal, coordinate site access, manage health and safety, issue invoices and receive payments, respond to enquiries and complaints, improve our services, send service-related communications, meet legal and regulatory obligations, and protect our business from misuse or damage.
We may share personal information with trusted third parties where necessary to operate our business. This may include contractors, service providers, IT and cloud providers, customer relationship management systems, professional advisers, insurers, and regulatory or law enforcement authorities where required by law.
We only share information that is reasonably necessary and do not sell personal information.
We take reasonable steps to protect personal information from loss, unauthorised access, misuse, modification, or disclosure. This includes access controls, secure systems, reputable service providers, and internal policies and training.
While we take security seriously, no system can be guaranteed to be completely secure.
We keep personal information only for as long as it is required for business, legal, accounting, or operational purposes. When information is no longer required, it is securely deleted or anonymised.
You have the right to request access to the personal information we hold about you and to request correction if you believe it is inaccurate or incomplete.
We may need to verify your identity before processing a request and will respond within a reasonable timeframe.
We may send marketing communications about our services where permitted by law. You can opt out of marketing at any time by contacting us.
Service-related communications, such as booking confirmations or servicing updates, may still be sent even if you opt out of marketing.
Our website may use cookies or similar technologies to improve functionality, analyse website usage, and measure marketing effectiveness.
You can control or disable cookies through your browser settings, although this may affect website functionality.
Some of our service providers may store or process personal information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected in a manner consistent with New Zealand privacy standards.
If a privacy breach occurs, we will take steps to contain and assess the breach. If the breach is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by law.
If you have questions about this Privacy Policy, wish to request access or correction of your personal information, or want to raise a privacy concern, you can contact our Privacy Officer.
Privacy Officer
FLSSH Prestige Loos Ltd
Email: mike@flssh.co.nz
Phone: 0800 33 33 82
Address: 16 Aetna Place, Henderson, Auckland 0612
We take privacy complaints seriously and aim to resolve them promptly and fairly. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.
We may update this Privacy Policy from time to time. The current version will be available on our website and will apply from the effective date listed above.
— End of Privacy Policy —
